Help Center

At EazyCrate, unused crates are generally not eligible for reimbursement. Once you order a package, the rental fee covers the full set for your rental period — not individual crate usage. This ensures you always have enough bins on hand. For specific concerns, contact us directly and we’ll work with you.

Our bins are designed to be reused hundreds of times — far less waste than single-use cardboard. We optimize delivery routes to minimize emissions, and at the end of their life, the bins are recyclable. Every rental replaces a pile of cardboard that would otherwise end up in a landfill.

Just contact us and let us know how many additional bins you need. We’ll arrange a second delivery. Additional crates are charged at the standard per-unit rate and may extend your rental period. We’ll confirm all details before processing any changes.

We leave bins at a location of your choosing — your front door, lobby, or garage. Ground floor delivery is always free. Stair delivery fees: 2nd floor $10, 3rd floor $20, 4th floor $30. Please specify your preferred drop-off spot when placing your order.

No. Sub-leasing our bins to anyone else is not permitted under our rental agreement. The bins are rented to you specifically for your personal or business use. If someone else needs bins, they should contact us directly to set up their own rental.

Empty all bins completely, close the lids securely, and stack them neatly at the scheduled pickup location. You don’t need to deep-clean them, but please remove any major spills or debris. If any bins were damaged during your rental, let us know in advance.

We typically handle all delivery and pickup to ensure the bins are tracked and inspected. If you have a specific need for self-pickup or drop-off, contact us and we’ll see what we can arrange. Our default service includes full delivery and scheduled collection.

No — our service operates within a defined area to ensure timely delivery and pickup. If you’re moving out of our service zone, we won’t be able to facilitate pickup at the destination. See our NYC service area page for coverage details.