Frequently Asked Questions

What if I don’t use all of my crates, can I get reimbursed?

At Eazycrate, the policy for unused crates generally does not include reimbursement. Once you order and pay for a set number of crates, the fee covers the rental for the entire package, not individual crate usage. Therefore, if you do not use some of the crates, a refund for those unused crates is typically not available. This policy ensures that customers have enough crates for their move, even if they end up not needing all of them. For specific details or concerns about your order, please contact Eazycrate customer service directly.

How is Eazycrate help the environment?

Eazycrate promotes environmental sustainability by offering reusable plastic crates as an eco-friendly alternative to single-use cardboard boxes. These durable crates can be used multiple times, reducing waste and the need for disposable packing materials. At the end of their lifespan, they can often be recycled. Eazycrate's approach also includes optimizing logistics to minimize carbon emissions associated with transportation. Overall, the use of reusable crates and eco-conscious practices contributes to reducing environmental impact while providing a convenient solution for customers.

What happens if I need more crates?

If you find that you require more crates during your rental period, we at Eazycrate can easily accommodate this request. Simply get in touch with us, and let us know how many additional crates you need. We will then arrange for these extra crates to be delivered to you. Please be aware that this might lead to an adjustment in your rental charges, reflecting the additional crates and any potential extension in the rental period. Rest assured, we will provide all the details and update your rental agreement accordingly to incorporate these changes.

Where will the crates be left on delivery?

Upon delivery, we at Eazycrate will leave the crates at a location of your choosing. It's important to specify a convenient and accessible spot for you when arranging the delivery. This could be your front door, garage, or any other area that's easy for our delivery team to access and safe for the crates. In case of stairs delivery, additional fees apply

Ground floor - Free
2nd floor - $10
3rd floor - $20
4th floor - $30

Can I sub-lease the Eazycrate Crates?

NO. Sub-leasing our crates to someone else is not permitted under our rental agreement. The crates are rented out to you specifically for your personal or business use. This policy is in place to ensure the quality and integrity of our crates, as well as to manage accountability and liability issues. If someone else needs crates, they should contact us directly to arrange their own rental agreement. Our aim is to provide each customer with the best service tailored to their individual needs.

How to prepare for Eazycrate Crates pickup?

For the pickup of Eazycrate crates, please ensure they are empty, with their lids securely closed. Stack them neatly at the designated pickup location, which should be the same as the delivery point or another pre-agreed area. It’s not necessary to clean the crates extensively, but removing any major dirt or spillage is appreciated. If there’s any damage to the crates, do inform us beforehand. Lastly, make sure the crates are ready for collection at the scheduled pickup time. If there are any changes in your schedule, let us know in advance to reschedule the pickup.

Can I pickup or deliver the Crates myself?

At Eazycrate, we typically handle the delivery and pickup of crates to ensure a smooth and convenient service for our customers. This process allows us to maintain the quality and condition of the crates, and helps us to provide timely and efficient service. However, if you have a specific need or preference for picking up or delivering the crates yourself, please contact us directly. We can discuss the possibility and see how we can accommodate your request in a way that aligns with our operational procedures and policies. Our primary goal is to ensure that your experience with our service is as convenient and efficient as possible.

Can I use Eazycrate Crates out of your service area?

No, you cannot use Eazycrate crates if you are moving out of our service area. Our service is designed to operate within a specific geographic range to ensure timely delivery and pickup, as well as to maintain the quality and integrity of our crates.

Still have any questions?

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